Privacy Policy

Please review the following terms and policy carefully as they are the terms of sale that govern your purchases at Tenveo.com (hereinafter known as Tenveo.com). They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at Tenveo.com constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

This Terms of Use Agreement (the "Agreement") describes the terms and conditions applicable to your use of the Tenveo.com web site which is identified by the uniform resource locator www.Tenveo.com (the"Site"). This Agreement is entered into between you as the user of the Site (the" User") and the owner of the Site ("Tenveo.com").

1. Application and Acceptance of Terms and Conditions.

1.1 For purposes of this Agreement, a "User" is any person who accesses the Site for whatever purpose, regardless of whether said User has registered on the Site as a registered User or whether said User is a paying customer for a specific service provided by Tenveo.com or any of its affiliates. A User includes the person using this Site and any legal entity which may be represented by such person under actual or apparent authority.

1.2 By accessing or using the Site, you hereby agree to accept the terms and conditions set forth in this Agreement as a User. You shall be bound by the terms and conditions of this Agreement with respect to your access or use of this Site and any further upgrade, modification, addition or change to this Site. If you do not accept all of the terms and conditions of this Agreement, please do not use this Site.

1.3 Tenveo.com may amend this Agreement at any time by posting the amended and restated Agreement on the Site. The amended and restated Agreement shall be effective immediately upon posting. Posting by Tenveo.com of the amended and restated Agreement and your continued use of the Site shall be deemed to be acceptance of the amended terms. This Agreement may not otherwise be modified, except in writing by an authorized officer of Tenveo.com.

1.4 When you visit Tenveo.com or send customer requests(Customer Service ExpressTickets) to Tenveo.com, you are communicating with Tenveo.com electronically. You consent to receive communications from Tenveo.com electronically. Tenveo.com will communicate with you by e-mail or by posting notices on this site.

2. Users Generally.

2.1 Users may use this Site solely for their own personal or internal purposes. Each User agrees that it shall not copy, reproduce or download any information, text, images, video clips, directories, files, databases or listings available on or through the Site (the "Tenveo.com Content") for the purpose of re-selling or re-distributing the Tenveo.com Content, mass mailing (via emails, wireless text messages, physical mail or otherwise), operating a business that competes with Tenveo.com, or otherwise commercially exploiting the Tenveo.com Content. Systematic retrieval of Tenveo.com Content from this Site to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Tenveo.com is prohibited. In addition, use of the content or materials for any purpose not expressly permitted in this Agreement is prohibited.

2.2 Some of the Tenveo.com Content displayed on this Site is provided or posted by third parties ("Third Party Content"). Tenveo.com is not the author of Third-Party Content, whether contributed by anonymous users or registered users. Any Third Party Content is the sole responsibility of the party who provided the content. Tenveo.com is not responsible for the accuracy, propriety, lawfulness or truthfulness of any Third Party Content, and shall not be liable to any User in connection with such User's reliance of such Third Party Content. In addition, Tenveo.com is not responsible for the conduct of any User's activities on the Site, and shall not be liable to any person in connection with any damage suffered by any person as a result of such User's conduct.

2.3 Tenveo.com may allow Users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. User acknowledges that Tenveo.com has no control over such third party's web site, does not monitor such sites, and Tenveo.com shall not be responsible or liable to anyone for such web site, or any content, products or services made available on such a website.

2.4 Tenveo.com reserves the right to limit, deny or create different access to the Site and its features with respect to different Users, or to change any of the features or introduce new features without prior notice. Each User acknowledges that inability to use the Site wholly or partially for whatever reason may have adverse effects on its business. Each User hereby agrees that in no event shall Tenveo.com be liable to the User or any third parties for any inability to use the Site (whether due to disruption, limited access, changes to or termination of any features on the Site or otherwise), any delays, inaccuracies, errors or omissions with respect to any communications or transmission, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use the Site or any of its features.

2.5 No User shall undertake any scheme to undermine the integrity of the computer systems or networks used by Tenveo.com and/or any other User and no User shall attempt to gain unauthorized access to such computer systems or networks.

2.6 We urge that you read Tenveo.com's Privacy Policy which governs the protection and use of each User's information in the possession of Tenveo.com and/or its affiliates. Each User hereby accepts the Privacy Policy and any updates and amendments thereto. Each User acknowledges that Tenveo.com may change the Privacy Policy from time to time provided that Tenveo.com shall make available the updated version of the Privacy Policy on the Site at all times. Your continuation of use of the Site shall be deemed to be your acceptance of the Privacy Policy which is then displayed on the Site at the time of such use.

2.7 As a condition of your access to and use of Tenveo.com, you agree that you will not use the Tenveo.com service to infringe the intellectual property rights or other legitimate rights of others in any way. Tenveo.com and/or its affiliates will in appropriate circumstances terminate the accounts of Users who are repeat infringers of the copyrights, or other intellectual property rights, or other legitimate rights of others. In addition, Tenveo.com and/or its affiliates reserves the right to terminate the account of a user upon any single infringement of the rights of others in conjunction with use of the Tenveo.com service, or if Tenveo.com believes that User's conduct is harmful to the interests of Tenveo.com, its affiliates, or other users, or for any other reason in Tenveo.com's sole discretion, with or without cause.

3. Registered Users

3.1 Each User who has completed and submitted a registration form either online on the Site or offline by giving its information (such as name, address, telephone and fax number, email address, details of its business, etc.) to Tenveo.com or another Tenveo.com group company providing the relevant specific services is a registered user of the Site (a "Registered User"). An account ("Account") will be established for each Registered User and each Registered User will be assigned a user alias ("User ID") and password ("Password") for log-in access to its own Account.

3.2 If the Registered User is a business entity, you represent that (a) you have the authority to bind the entity to this Agreement; (b) the address you use when registering is the principal place of business of such business entity; and (c) all other information submitted to Tenveo.com and its affiliates during the registration process is true, accurate, current and complete. For purposes of this provision, a branch or representative office will not be considered a separate entity and its principal place of business will be deemed to be that of its head office.

3.3 By becoming a Registered User, you consent to the inclusion of your personal data in our Buyer Database. Tenveo.com may send emails to you or contact you otherwise through your personal data whatever information Tenveo.com would like to convey to you.

3.4 Tenveo.com or its affiliates may suspend or terminate a Registered User's Account at any time by giving no less than 24-hour notice to the Registered User; provided, however, that notice is not required for such termination if (a) in Tenveo.com's determination, there is any breach of the provisions of this Agreement by the Registered User; or (b) Tenveo.com has reasonable grounds to suspect that any information provided by a Registered User is untrue, inaccurate or is not current or complete, or (c) Tenveo.com believes that the Registered User's actions may cause financial loss or legal liability to such Registered User.

3.5 A Registered User may not sell, attempt to sell, offer to sell, give, assign or otherwise transfer an Account, User ID or Password to a third party without the prior written consent of Tenveo.com. Tenveo.com may suspend or terminate the Account of a Registered User or the transferee of a Registered User in the event of a sale, offer to sell, gift, assignment or transfer in violation of this Section.

3.6 Notwithstanding Section 3.1 above, Tenveo.com may refuse registration and deny the issuance of an Account and associated User ID and Password to any User for whatever reason.

4. Relationship among Buyers, Tenveo.com and Suppliers

5. Intellectual Property Rights (IPR) Protection Policy

We request those who assert claims of infringement to stand behind their claims. By submitting a report of alleged infringement to Tenveo.com, you agree to indemnify Tenveo.com against claims or damages arising from the removal of the listing.

We request those who assert claims of infringement to stand behind their claims. By submitting a report of alleged infringement to Tenveo.com, you agree to indemnify Tenveo.com against claims or damages arising from the removal of the listing.

6. Limitation of Liability

6.1 To the maximum extent permitted by law, the features and services on the site are provided on an "as is" and "as available" basis, and Tenveo.com hereby expressly disclaims any and all warranties, express or implied, including but not limited to any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose. All such warranties, representations, conditions, undertakings and terms are hereby excluded.

6.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, Tenveo.com MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE SITE, Tenveo.com DOES NOT REPRESENT OR WARRANTY THAT THE MANUFACTURE, IMPORTATION, EXPORT, DISTRIBUTION, OFFER, DISPLAY, PURCHASE, SALE AND/OR USE OF PRODUCTS OR SERVICES OFFERED OR DISPLAYED ON THE SITE DOES NOT VIOLATE ANY THIRD PARTY RIGHTS; AND Tenveo.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND CONCERNING ANY PRODUCT OR SERVICE OFFERED OR DISPLAYED ON THE SITE.

6.3 Any material downloaded or otherwise obtained through the Site is done at each User's sole discretion and risk and each User is solely responsible for any damage to its computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by any User from Tenveo.com or through or from the Site shall create any warranty not expressly stated herein.

6.4 Under no circumstances shall Tenveo.com be held liable for an delay or failure or disruption of the content or services delivered through the Site resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

6.5 Each User hereby agrees to indemnify and save Tenveo.com, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from such User's use of the Site (including but not limited to the display of such User's information on the Site) or from its breach of any of the terms and conditions of this Agreement. Each User hereby further agrees to indemnify and save Tenveo.com, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from User's breach of any representations and warranties made by User to Tenveo.com. Each User hereby further agrees to indemnify and save Tenveo.com, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to products offered or displayed on the Site. Each User hereby further agrees that Tenveo.com is not responsible and shall have no liability to it, for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with each User. Tenveo.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Tenveo.com in asserting any available defenses.

6.6 Tenveo.com shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort or otherwise or any other damages resulting from any of the following:


6.7 Notwithstanding any of the foregoing provisions, the aggregate liability of Tenveo.com, its employees, agents, affiliates, representatives or anyone acting on its behalf with respect to each Use for all claims arising from the use of the Site or the Tenveo.com service shall be limited to the greater of (a) the amount of fees the User pays to Tenveo.com or its affiliates in the 12 months period prior to the action giving rise to liability and (b) HK$100. The preceding sentence shall not preclude the requirement by the User to prove actual damages. All claims arising from the use of the Site or the Tenveo.com service must be filed within one (1) year from the date the cause of action arose.

7. Intellectual Property Rights

7.1 Tenveo.com is the sole owner or lawful licensee of all the rights to the Site and the Tenveo.com Content. The Site and Tenveo.com Content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Site and Tenveo.com Content shall remain with Tenveo.com, its affiliates or licensors of the Tenveo.com Content, as the case may be. All rights not otherwise claimed under this Agreement or by Tenveo.com are hereby reserved.

7.2 "Tenveo.com", "Tenveo.com" and related icons and logos are registered trademarks or trademarks or service marks of Tenveo.com, in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

8. General

8.1 This Agreement and the Privacy Policy constitute the entire agreement between the User and Tenveo.com with respect to and governs the use of the Site, superseding any prior written or oral agreements in relation to the same subject matter herein.

8.2 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

8.3 Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

8.4 Tenveo.com's failure to enforce any right or failure to act with respect to any breach by a User under this Agreement will not waive that right nor waives Tenveo.com's right to act with respect with subsequent or similar breaches.

8.5 Tenveo.com shall have the right to assign this Agreement (including all of its rights, titles, benefits, interests, and obligations and duties in this Agreement). The User may not assign, in whole or part, this Agreement to any person or entity.

8.6 This Agreement shall be governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong") without regard to its conflict of law provisions. The parties to this Agreement hereby submit to the exclusive jurisdiction of the courts of Hong Kong.

8.7 If there is any conflict between the English version and another language version of this Agreement, the English language version shall prevail.


Taxes, Customs & Duties

Taxes on imported goods
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We don't add taxes, VAT, or other hidden charges. You pay what you see on the checkout page, i.e. goods subtotal + shipping cost.

However - In some countries in the world you have to pay taxes on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country.

In any one country the rules are often applied differently in different places, and sometimes rather randomly.

Tenveo.com is based in China. We are a Chinese company. Therefore anything you buy from us is going to be imported as far as your country's customs are concerned.

Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country.

As such we cannot, and will not, offer advice about taxes in your country.

As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. Unfortunately we can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone else please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

If you order goods from us and feel that you've been unexpectedly 'stung' with taxes at your end, please don't blame us.

Please find out as much as you can about your import taxes in your own country before completing your order.

If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), we are more than happy to follow your instructions regarding labeling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.

How much tax do I need to pay?
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Please note that all import taxes / duties are the buyer's responsibility. Tenveo.com doesn't charge taxes from you.

Tenveo.com will accept no responsibility for customs costs incurred.

Many countries do not charge import duties on private items, samples, and goods below a certain stated value.

However, you may find that you have to pay taxes when goods you've ordered from us arrive in your country.

Obviously you will want this to be as low as possible, but Tenveo.com CANNOT give you advice or information about tax rates and customs charges in your country.

You must ensure you find out about regulations in your own country before ordering from Tenveo.com. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant.

Let us know if you have any special packing or labeling instructions when placing your order.

Why I was asked for "CPF" number? (Brazil Customers)
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Our customers in Brazil have informed us that companies importing anything to Brazil are supposed to state their "CNPJ" number, and individuals are supposed to state their "CPF" number on invoices.

So if you want us to ship your order to Brazil, please make sure you give us the correct "CNPJ" or "CPF" number, so the package can go through customs smoothly

Can you declare $ X for my order to avoid import taxes?
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Question: "I am in [COUNTRY]. If the order is declared over USD [TAX THRESHOLD] then I will be painfully taxed. Can you help me by declaring the goods at [VERY LOW VALUE]?"

First, we will do our best to help you with import regulations.

If you have special instructions for the waybill and invoice declaration on your orders, you need to tell us these instructions every time you order, using the online checkout comments box. One such example is instructing us to declare the value below a certain value

Can we always declare low? Like, under $30?

The answer is NO, NOT ALWAYS... because your order value may be much higher than this and declaring that low value would not be feasible.

Provided the value of your order / type/ quantity of the items is suitable for a declaration under $50, we will do our best to help you with this.

If you need advice about whether a particular declared value is deemed possible, before you pay, you can check out an order and submit a ticket with your order number. We will then look at the contents of your order and your country and assess what declared value is sensible


Please review these policies carefully as they are the terms of sale that govern your purchases at Tenveo.com (hereinafter known as Tenveo.com). They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at Tenveo.com constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

Return DOA (Dead on Arrival) Item

Any products , regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email). [*]

In this case, please kindly provide us with proofs as below:

In a DOA Situation: a reimbursement for return shipping fees is available, provided that:

Return Defective Item

We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective.


Within 30 days (from the date of shipment) [**]

Policy: Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item's price up to a maximum of $40.

Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 30 days after shipments (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Full refund or replacement plus shipping cost reimbursement will be issued to you upon receipt of shipping proof (available tracking number or a screen shot of shipping receipt).

Note for return:

Return the item(s) by ordinary mail (the cheapest way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.

The return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS department for further confirmation.

- After 30 days and within 150 days from shipment
Policy: Upon being returned, the defective item will only be replaced. Return shipping fee will be sole responsibility of customer.

Detail: If the product turns out to be defective after 30 days and within 150 days from shipment, Customer may mail the products back to us. We will still try to exchange your defective products for a brand new one where possible. Please notice that the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you.

- After 150 days from shipment
Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The shipping cost both ways will be covered by customer.

Detail: Should the item become defective after 150 days from shipment, customers will still be allowed to send the unit back to us. We will help forwarding the item to the manufacturer for repair or replacement until the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Any cost incurred during the process will be at customer’s expense as well.

After returning the defective product, please kindly provide us with proofs as below:

All customers should contact us by Customer Service Express before returning any item(s)/product(s).

Return Incorrect Item Received

If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.

If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you returned is in the original package and the merchandise is in the same condition.

For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.

After receiving the incorrect product, please kindly provide us with proofs as below:

Return Unsatisfied Products

If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same condition.

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