• What is including in an Video Conference System ?

    Video Conferencing system included a Video Camera, Audio equipment, Central control unit(such as keyboard controller), and Conferencing software.

  • What kind of camera and microphone should I use?

    We have video conferencing cameras and speakerphone that are specifically designed for small huddle rooms, conference and boardrooms, and large auditorium spaces. contact us now for more information on different meeting room systems.

  • Is it easy to operate the camera?

    Yes, Anyone in the office can easily setup this Video Conference Camera and control video meetings. 1. Simply connect it to computer or your laptop through USB. 2. Choose a video conferencing software, such as Zoom or Skype for business. 3. Include everyone in the conversation and you're good to go. Tips: Press the Number(1-9) directly to call the reserved preset. Fast and Smooth. PRESET+Number: To set preset position of this number. RESET+Number: To clear preset position of this number.

  • Why video conferencing is important in business?

    1. Reach out to several people at the same time 2. Save time and money on your travels 3. Increase in productivity with a face to face communication 4. A better way to interact and connect with people

  • What are the zoom of your video conference cameras?

    Fixed focus, 3X 10X, 20X, 30X optical zoom. Contact us for mroe detailed information.

  • How to control the Camera?

    Normally, you can use IR remote controller to operate the camera, and you can use PTZ keyboard controller to operate the camera as well, more details please contact us.

  • What kind of software are compatible with this Camera?

    Recommend using Zoom, polycom, Microsoft Lync, CISCO WebEx and skype for business as the conferencing software.

  • What are the MOQ?

    We can offer samples at very low price. Distributor, Agent Wanted! ODM, OEM Supported, Contact us today.

  • Do you have extension cable for your video cameras?

    Our cameras comes with a 3m cable inside. If you want, it can extent to 30m ~ 100m+, more details please contact us.

  • What is the requirements of the system?

    Compatible with Windows 10 or later, windows 8, windows 7, Mac OS X10.6or later, Linux system, Chrome OS and Android V5.0 or above, available USB port;Internet connection;

  • How to install this camera?

    Support wall amount, ceiling mount and tripod mount installation. Contact us now for more customized requirements.

  • What is the warranty?

    We provide 30-Day money back guaranty for No reason and the warranty period is 18 months. Customer satisfaction has always been our top priority. Please don't hesitate to contact us at sales@tenveo.com if you encountered any problem when using our products.

  • Can ptz function be controlled by the remote user via software?

    The PTZ function can be controlled by remote controller, software and Keyboard Controller, more details please contact us. please kindly be note that not all software can control it. most of them do not have this kind of function. hope my answer helps.

  • How to use the Keyboard Controller to control upto 255pcs 10x/20X Zoom PTZ Camera?

    Step1. Use remote controller to set the address code of each camera separately: MENU-SYS SET-ADDRESS, Camera1:001, Camera2:002,* * *, CameraX:X. Step2. Connect the control keyboard-camera 1-camera 2.... -cameraX in turn by using the network cable or RS485 signal line. RS-485 interface. Step3. Setting the address code of each camera using the control keyboard:Setup-PASSWORD(8888)-CAM SET- Camera1:001, P(Protocol):PelcoD - enter - success. Setting the address codes of all other cameras by analogy,and set up the same communication protocol. Step4. Controlling cameras by keyboard: Press the Addr button, then press 1 to control the camera1. Control the other cameras by analogy. Tips: please set P(Protocol):PelcoD Baud rate: 9600bps for all cameras, please make sure you connect them in a parallel connection.

  • How to choose USB Series camera and SDI camera?

    If you use the camera in a small space, such as huddle meeting room or larger meeting rooms, you can choose USB2.0 or USB3.0(HDMI supported) series cameras. If you need to output the video to LED Giant Screen and use it for a Huge space, such as church or Music Festival, you can choose SDI camera(HDMI supported). By the way, SDI support 328ft(100m) HD-SDI video transfer, HDMI support 98ft(30m) HD video transfer and USB support 66ft(20m) HD video transfer. Contact us now for more detailed information.

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