Shipping policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).

You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods & Estimated Delivery Time

We work with trusted carriers (such as FedEx, DHL, UPS, and local postal services) to ensure timely delivery. Estimated delivery times are as follows:

l United States: 5–8 business days

l Europe: 7–12 business days

l Other International Regions: 10–12 business days

⚠️ Please note: Delivery times may vary depending on customs clearance and local postal service efficiency.

Shipping Costs

l United States: Free standard shipping on all orders.

l Europe: $15 flat rate (free shipping on orders over $200).

l Other International Regions: $20 flat rate.

Shipping fees will be calculated and displayed at checkout before you confirm your order.

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number.

You can track your shipment on the carrier’s official website.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees.

These charges are the responsibility of the customer and may vary depending on your country’s regulations.

Delayed or Lost Packages

If your package is significantly delayed or lost in transit, please contact us at marketing@tenveo.com with your order number. We will assist you in resolving the issue promptly.